Privacy Policy
This Privacy Policy should be read along with the Dronagiri Herbals Terms of Service for a full understanding of Dronagiri Herbals' practices as well as the User's responsibilities when interacting with the Website https://dronagiriherbs.yarnsofyore.com.
This Privacy Policy is published in accordance with the applicable provisions of the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws and regulations relating to privacy and data protection.
Note on Changes
Our Privacy Policy is subject to change from time to time without prior notice. To ensure that you are aware of any changes, please review this policy periodically.
By visiting and using this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use or access our Website.
By using the Website and providing your personal information, you expressly consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy, subject to applicable law.
1. Collection of Personally Identifiable Information
When you use our Website, we may collect and store personal information provided by you from time to time. Our primary goal is to provide you with a safe, efficient and customized shopping experience.
- Anonymity: You may browse certain sections of the Website without revealing personal information. However, when you provide personal information by registering, placing an order, or otherwise interacting with the Website, the information may be associated with your account or transaction.
- Required Data: We may collect personally identifiable information such as your name, email address, phone number, billing address, shipping address and other information necessary to process your orders and provide our services.
- Order Information: When you place an order, we may collect information required for processing, payment confirmation, delivery, customer support and related services.
- Behavioral Tracking: We may automatically collect certain technical information based on your use of the Website, such as your IP address, browser type, device information, pages visited and the website or URL from which you accessed our Website. This information may be used to understand website usage and improve our services.
- Cookies: We may use "cookies" and similar technologies to improve website functionality, analyze website traffic, remember user preferences and enhance security. You may choose to disable or decline cookies through your browser settings; however, some features of the Website may not function properly as a result.
2. Use of Your Information
We use personal information to provide, maintain and improve the services you request. Specifically, your information may be used for:
- Service Fulfillment: To process and fulfil orders, arrange delivery, provide customer support, resolve disputes, troubleshoot problems and process payments.
- Marketing: To provide information about our products, offers, services and updates, where permitted. You may opt out of non-essential marketing communications.
- Improvement: To analyze customer preferences, website usage and demographic information to improve our products, services and overall customer experience.
- Communication: To send order confirmations, invoices or receipts, shipping updates, service-related communications, newsletters and other relevant information.
3. Sharing of Personal Information
We respect your privacy and do not sell or rent your personal information to third parties. However, information may be shared where reasonably necessary for providing our services or as required by law.
- Service Providers: We may share relevant information with trusted third-party service providers, including payment gateways, logistics and delivery partners, website hosting providers and technology service providers, solely to facilitate our business operations and provide services to you.
- Sensitive Data: We take reasonable measures to protect sensitive personal information. Such information will not be disclosed to third parties except where necessary for providing a requested service, with appropriate safeguards, or where required or permitted by applicable law.
- Fraud Prevention: We may share relevant information with appropriate entities or authorities where necessary to detect, prevent, or investigate fraud, identity theft, illegal activities, or security threats.
- Legal Requirements: We may disclose personal information where required to do so by law or where we reasonably believe such disclosure is necessary to comply with court orders, legal processes, governmental requests, or applicable regulations.
- Business Transfer: In the event of a merger, acquisition, restructuring, sale of business assets, or similar transaction, personal information may be transferred to the relevant successor entity, subject to applicable law and appropriate privacy safeguards.
4. Security Precautions
We maintain reasonable security measures designed to protect personal information under our control from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
If you believe that your personal information or account has been compromised, please contact us immediately through the contact details provided below.
5. User Rights and Consent
- Review/Amend: You may review and update the personal information provided by you, subject to applicable account and verification procedures.
- Opt-out: You may opt out of receiving non-essential marketing or promotional communications from us. Service-related communications, such as order confirmations and delivery updates, may still be sent where necessary.
- Account Deactivation: If you wish to deactivate your account or request removal of your contact information, you may contact us through our registered contact details, subject to applicable legal and business requirements.
- Consent: By using the Website and voluntarily providing your personal information, you consent to the collection, use, processing and storage of your information in accordance with this Privacy Policy and applicable law.
6. Retention of Information
Information provided by you to Dronagiri Herbals may be processed, stored and retained through secure servers, hosting providers and other service providers for as long as reasonably necessary to provide our services, fulfil orders, comply with legal and regulatory requirements, resolve disputes, prevent fraud and maintain appropriate business records.
7. Grievance Officer
In accordance with applicable provisions of the Information Technology Act, 2000 and other applicable laws, the contact details of the Grievance Officer are provided below:
Attn: Grievance Officer
Dronagiri Herbals
Address: Chamtoli Village, Near Tapovan (Joshimath), Chamoli, Uttarakhand-246443
Website: https://dronagiriherbs.yarnsofyore.com
For privacy-related concerns, requests, or grievances, customers may contact Dronagiri Herbals through the contact details provided above.
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