Shipping Policy
1. Delivery Attempts
Our logistics partners will make up to three delivery attempts in case the recipient is unavailable at the delivery address.
2. OTP Verification
As per current courier protocols, a One-Time Password (OTP) may be required at the time of delivery. The OTP will be sent to the registered mobile number associated with the order.
3. Customer Availability
Customers are requested to remain available at the provided contact number and coordinate with the delivery partner to ensure successful delivery.
4. Failed Delivery
If delivery cannot be completed after the maximum delivery attempts due to customer unavailability, incorrect information, or failure to provide the required OTP, Dronagiri Herbals reserves the right to cancel the order. Refunds or re-shipment requests will be reviewed on a case-by-case basis.
5. Delivery Disputes
In the event of a reported non-delivery or incorrect delivery, Dronagiri Herbals will initiate an investigation with the logistics partner. Such investigations generally take 7–10 business days to conclude.
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Shipping Charges & Order Processing
6. Free Shipping
We offer free shipping across India on all prepaid orders above ₹2,000.
7. Standard Shipping Charges
For orders below ₹2,000, applicable shipping charges displayed during checkout shall be considered final.
8. Payment Method
Currently, we accept prepaid orders only. Cash on Delivery (COD) is not available.
9. Order Processing Time
Orders are processed and dispatched within 48–72 business hours of successful payment confirmation. Orders are not processed on Sundays or public holidays.
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Delivery Timelines
10. Estimated Delivery Time
Orders are generally delivered within 5–7 working days from the date of dispatch, depending on the destination.
11. Peak Season Delays
During periods of high demand, festivals, adverse weather conditions, or unforeseen circumstances, deliveries may take longer than usual.
12. Shipping Notifications
Customers will receive order confirmation and shipping updates via email, SMS, or WhatsApp (where applicable).
13. Service Area
At present, Dronagiri Herbals ships only within India.
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Address & Delivery Information
14. Delivery Address
Orders will be delivered to the address provided by the customer at the time of placing the order.
15. Address Modification
Requests for address changes after order confirmation may incur additional shipping or handling charges, depending on the status of shipment.
16. Incorrect Address Details
Dronagiri Herbals shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address details provided by the customer. Customers are advised to verify their address and PIN code before placing an order.
17. Contact Information
For any shipping-related queries, customers may contact our customer support team through the contact details provided on our website.This version is more suitable for a consumer herbal-products brand and avoids overly harsh clauses such as "no refund under any circumstances," which can create customer dissatisfaction and may conflict with consumer protection expectations.