Return & Refund Policy

At Dronagiri Herbals, we are committed to providing our customers with genuine, high-quality herbal products and a smooth shopping experience. Each product is carefully packed and checked before dispatch to ensure that it reaches you in good condition.

Important Information

- For hygiene, safety and quality reasons, opened or used products are generally not eligible for return or exchange.
- Customers are requested to check the product and packaging immediately upon delivery.
- Returns or refunds will not be accepted for products damaged due to improper storage, misuse, negligence, or failure to follow the recommended usage or storage instructions.
- Minor variations in colour, texture, appearance, or packaging may occur due to the natural characteristics of herbal products and do not necessarily constitute a product defect.
- We request customers to store products as per the instructions provided on the product packaging to maintain their quality.

Payment Policy

- Payment will be confirmed after successful completion of the transaction.
- We use secure payment gateways to ensure a safe and seamless payment experience.
- In case of a failed transaction where the amount has been deducted from your account, the amount will generally be reversed/refunded as per the payment gateway or banking process.

Dispatch & Delivery Policy

Dispatch

Orders are generally processed and dispatched within 48–72 business hours after successful payment confirmation. Customers will receive an order/shipping notification once the product has been dispatched.

Delivery

We aim to deliver orders within 5–7 working days from the date of dispatch, depending on the delivery location. Shipment updates and tracking details will be shared through SMS, email, or WhatsApp, wherever applicable.

Order Cancellation Policy

- Orders may be cancelled before dispatch, subject to the status of the order.
- Once an order has been dispatched, cancellation may not be possible.
- If Dronagiri Herbals has dispatched an incorrect product, or the product is received in a damaged condition, the customer may request a replacement or refund in accordance with this policy.
- In eligible cases, refunds will generally be processed within 5–7 working days after verification and approval.

Return & Refund Policy

If you receive a damaged, defective, or incorrect product, please follow the procedure below:

1. Notification

Customers must notify Dronagiri Herbals within 24 hours of delivery by contacting our customer support team through the contact details provided on our website.

2. Proof of Damage/Incorrect Product

For damaged or incorrect-product claims, customers may be requested to provide clear photographs/videos of the outer packaging, shipping label and product received. An unboxing video is strongly recommended to help us verify transit-damage claims.

3. Return Authorization

Do not send any product back without receiving confirmation from the Dronagiri Herbals team. Products should only be returned to the address provided by our team.

4. Return Shipping

If the product is confirmed to have been damaged during transit or the wrong product was dispatched by us, Dronagiri Herbals will arrange or reimburse the applicable return shipping, as appropriate.

For returns due to reasons attributable to the customer, applicable shipping charges may be borne by the customer.

5. Quality Check

Once the returned product reaches us, it will undergo verification and quality inspection. Refunds or replacements will be processed after the claim is approved.

6. Refund Timeline

For approved refund claims, the refund will generally be initiated within 5–7 working days after receipt and verification of the returned product. The actual time taken for the amount to reflect in the customer's account may vary depending on the payment provider or bank.

7. Incorrect Product

If an incorrect product has been dispatched by Dronagiri Herbals, the correct product will be dispatched after the incorrect product is received and verified. If a replacement is not available, an eligible refund will be processed.

8. Damaged Product

If a product is received damaged, customers should report the issue within 24 hours of delivery along with supporting photographs/videos. Upon verification, Dronagiri Herbals may offer a replacement or refund, as applicable.

9. Non-Returnable Products

Opened, used, consumed, tampered, or improperly stored products are generally not eligible for return or refund, except where required under applicable law or where the issue is attributable to a manufacturing defect or an error on our part.

10. Final Resolution

All return, replacement and refund requests will be reviewed on a case-by-case basis to ensure a fair resolution for the customer while maintaining product quality and safety standards.

For any questions regarding returns or refunds, please contact the Dronagiri Herbals customer support team through the contact details provided on our website.